FAQs – Your Questions Answered.

Frequently Asked Questions (FAQ)

1. How do I place an order?

To place an order:

  1. Browse our catalog.
  2. Select the product you want and click on "Add to Cart."
  3. Proceed to your cart and follow the instructions to complete your payment.

2. What payment methods do you accept?

We accept PayPal and credit/debit cards such as Visa and Mastercard . You can choose your payment method during the checkout process.

3. How long will it take for my order to arrive?

Delivery times vary depending on your location. Generally:

  • Processing: 1-3 business days.
  • Shipping: 5-14 business days.

4. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your shipment's status.

5. What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, please contact us within 30 days of delivery attiendashopifyeduar @gmail .com with your order number and photos of the issue. We are here to help!

6. What is your return policy?

Our policy lasts 30 days . To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • It must be in the original packaging.

Please check our Return Policy page for more details.

7. Are sale items eligible for refunds?

Unfortunately, only regular-priced items can be refunded. Sale items cannot be refunded.

8. Can I exchange an item?

We only replace items if they are defective or damaged . If you need to exchange it for the same item, please contact us as soon as possible.

9.How can I contact customer service?

You can contact us by emailingtiendashopifyeduar@gmail.com . We would be happy to assist you with any questions or concerns!

10.Do you offer international shipping?

Yes, we offer shipping to several countries. Please check the availability and shipping costs during the checkout process.

11. Can I modify or cancel my order?

If you wish to modify or cancel your order, please contact us as soon as possible. If your order has already been processed or shipped, we will not be able to make changes.

12. What should I do if I have trouble making a payment?

If you encounter issues with the payment process, please ensure your information is correct or try a different payment method. If the problem persists, feel free to contact us.

13. Do you have a warranty on your products?

Yes, all our products come with a satisfaction guarantee . If you are not happy with your purchase, please reach out to us and we will find the best solution.

14. How can I leave a review for a product?

After receiving your order, you can leave a review on our website. Simply find the product you purchased, and you will see the option to leave your feedback.

15. Do you offer discounts for bulk purchases?

Yes, we offer special discounts for bulk purchases. If you are interested, please contact us for more details.